Devlog.ist

Refund Policy

Last updated: 2026-01-22

At Devlog.ist, we are committed to providing excellent service and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued for our digital services and subscriptions, in compliance with international consumer protection laws and the policies of our payment processors.

1. Right to Cancel

Your consumer rights are important to us.

In accordance with international consumer protection laws, particularly the European Union's Consumer Rights Directive, you have the right to cancel your purchase within 14 days of the transaction date without giving any reason. This right applies to:

  • • Subscription purchases (monthly or annual plans)
  • • One-time payments (Lifetime plans)
  • • All digital services and software licenses

2. Digital Products Exception

Important: Digital content exception under EU law.

However, under Article 16(m) of the EU Consumer Rights Directive, the right of withdrawal may be lost if you have explicitly consented to the immediate performance of the service and acknowledged that you will lose your right of withdrawal once the service has been fully performed. For digital services like Devlog.ist:

  • • If you have accessed or used the service immediately after purchase, your right to cancel may be limited
  • • Once the service has been fully performed (i.e., you have used the platform features), the right of withdrawal may no longer apply
  • • By purchasing and using our service, you acknowledge that you have consented to immediate performance

3. Our Refund Policy for Digital Services

Despite the digital products exception, we offer a customer-friendly refund policy:

  • • Full refund within 14 days of purchase if you have not substantially used the service
  • • Proportional refunds for unused portions of annual subscriptions if cancelled within 30 days
  • • Full refund if technical issues prevent you from using the service and we cannot resolve them within 7 days
  • • Full refund if the service does not match the description or if there was a material misrepresentation

4. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact us at gerardo@devlog.ist with your refund request
  2. Include your order number, transaction ID, or email address used for purchase
  3. Provide a brief explanation of why you are requesting a refund
  4. We will review your request and respond within 5 business days
  5. If approved, the refund will be processed according to the payment method used

For purchases made through Paddle or Stripe, you can also contact their support directly. Paddle acts as our merchant of record for certain transactions, while Stripe handles direct payment processing for others.

5. Refund Processing Time

Once your refund is approved, processing times vary by payment method:

Credit/Debit Cards

3-5 business days to appear in your account

PayPal

Up to 48 hours to appear in your PayPal account

Bank Transfer

5-10 business days depending on your bank

Please note that these times are estimates and may vary based on your financial institution and location. The refund will appear on the same payment method used for the original purchase.

6. Payment Processors

Devlog.ist uses Paddle and Stripe as payment processors. Paddle serves as our merchant of record for certain transactions, while Stripe handles direct payment processing for others. This means:

  • • Paddle and Stripe handle payment transactions, refunds, and customer billing inquiries for their respective transactions
  • • Both processors ensure compliance with international payment regulations and tax requirements
  • • Each processor provides customer support for payment-related issues within their platform
  • • All payments are processed securely through the infrastructure of the respective payment processor

Important limitations: Refunds for credit card transactions processed via Paddle can only be processed within 120 days of the original purchase. PayPal refunds via Paddle can only be processed within 179 days of the original purchase. Stripe refund windows may vary; please refer to Stripe's policies for details.

7. Non-Refundable Situations

The following situations are generally not eligible for refunds:

  • • If you have substantially used the service (e.g., generated multiple posts, used premium features extensively)
  • • Refund requests made beyond the 14-day cancellation period (unless exceptional circumstances apply)
  • • If your account was terminated due to violation of our Terms of Service
  • • If the purchase was made fraudulently or with stolen payment information
  • • Change of mind after the service has been fully performed and you have received the full benefit

8. Partial Refunds

In some cases, we may offer partial refunds. For example, if you cancel an annual subscription after using it for several months, we may calculate a proportional refund based on the unused portion of the subscription period. Partial refunds are evaluated on a case-by-case basis.

9. Subscription Cancellations

For subscription-based plans (monthly or annual):

  • ○ You can cancel your subscription at any time through your account settings
  • ○ Cancellation prevents future charges but does not automatically refund past payments
  • ○ To request a refund for a past payment, you must submit a refund request as described in Section 4
  • ○ You will retain access to premium features until the end of your current billing period

10. International Consumer Rights

This policy complies with major international consumer protection regulations:

European Union (EU)

14-day right of withdrawal under the Consumer Rights Directive (2011/83/EU), subject to digital content exceptions.

United Kingdom

14-day cooling-off period under the Consumer Contracts Regulations 2013, with similar digital content exceptions.

United States

Refund policies are generally determined by merchant terms, but we offer a customer-friendly 14-day refund window.

Other Jurisdictions

We strive to comply with local consumer protection laws. If you have questions about your rights in your jurisdiction, please contact us.

11. Disputes and Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or credit card company. Chargebacks can result in additional fees and complications. We are committed to resolving issues amicably:

  • ○ Please contact us first at gerardo@devlog.ist to discuss your concerns
  • ○ We will work with you to find a satisfactory resolution
  • ○ If a chargeback is initiated, we may be charged fees by payment processors
  • ○ We maintain records of all transactions and communications for dispute resolution

12. Contact Us

If you have any questions about this Refund Policy or wish to request a refund, please contact us:

Email: gerardo@devlog.ist

By purchasing our services, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy may be updated from time to time, and the most current version will always be available on this page.